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About Us

TRICOM has been servicing the communication and IT needs of the Carolina’s for over 35 years. All of our engineers have the highest level of training and certifications. We are master agents for tier one providers of local, long distance, and internet services in our area. We sell, service, and install business phone systems, structured cabling services, computer networks, internet services, voice logging systems, call centers, and sound masking systems.

We focus on a high level of customer training which allows intelligent communications to maximize productivity. We also offer free Lunch & Learn sessions for our products like IT services and business phone systems in Raleigh and across the Triad. These sessions give business owners and employees a chance to come to visit our offices and learn about new and existing technologies.

About

We can help every business save money on their Carrier Services

We leverage major carriers to get the best service and the best price.

TRICOM offers a total solution focused on reducing your cost, increasing your productivity and gaining a competitive advantage for our customers.

  • Superior Technical Staff with an average of 15 years experience
  • 1-Hour Response on Major / 24-Hour Response on Minor Service
  • The smallest single office to the largest multi-site configuration
  • All-inclusive Managed Care Contracts
  • Create a Converged Environment with IP-enabled networking
  • Complete System User and Administrative Training
  • Service National Accounts via our Business Partner Network
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Our Services

Hosted VOIP/Premise Telephone Systems

Tricom Managed Voice VOIP Platform encompasses everything your business needs to perform at maximum efficiency. One key factor to consider when selecting a VOIP solution is a high level of customer service so you can focus on your core business. Tricom has provided World Class Network and Telephone support for over 30 years and look forward to working with you!

Tricom Managed Voice Solution:

  • Check Personalized Onboarding and on-site White Glove Installation
  • Check Network Experts can help groom your Network for VOIP.
  • Check World Class Local Support
  • Check Cloud or Premise Deployment
  • Check Industry-Leading Enterprise Features
  • Check Advanced Call Center Features
  • Check Next Generation Business Phones included in the monthly price

Managed IT Services

Today, technology is the lifeblood of most organizations. Providing seamless IT services is probably not part of your core mission statement though. IT has become increasingly complex and multi-faceted. It just makes sense for most small and medium-sized businesses to outsource some or all of their IT support. We offer Managed IT Services and Network Support in Raleigh, Cary, Durham, Chapel Hill, Goldsboro, Rocky Mount, Wilson, Kinston, Kernersville, Greensboro, Burlington Winston Salem, Wilmington, and throughout North Carolina.

Tricom provides a comprehensive package of solutions for a fixed monthly price.
  • Check Patch Management
  • Check Help Desk
  • Check Monitoring

Network Infrastructure

Tricom offers VOIP phone systems in Raleigh, Kernersville, and across North Carolina.

We also sell, install, and maintain:

  • Routers
  • Switches
  • SD-WAN devices
  • Wireless Access Points
  • Firewalls
  • Backup and Storage
  • VPN Solutions

We provide a variety of solutions, but most importantly, we provide the people that can help you design, build and maintain a resilient and secure network. We can help you identify the right price/performance products to meet your needs.

Structured Cabling

TRICOM started as a cabling company in 1983

Whether you need a small addition, renovation of existing space, or cabling for a large new construction project, TRICOM has a team of experienced professionals that can help you with your design and implementation. Our team is experienced in several areas including business phone systems in Raleigh, Cary, Durham, Chapel Hill, Goldsboro, Rocky Mount, Wilson, Kinston, Greensboro, Burlington, Winston Salem, Kernersville, and Wilmington. We specialize in several areas of communication technology including these areas:

  • Fiber Optics
  • Ethernet Cat 5 or Cat 6
  • Network Room Design- Cabinets and Racks
  • Phone Systems and Paging
  • Directional boring
  • Avia Phone Systems
  • Fanvil Phone Systems
  • Voicemail setup and forwarding
  • Mobile access to your office voicemail
  • VOIP Phone Systems
Tricom

The Tricom Difference

Having several distinct and highly experienced aspects of our business makes a difference to our customers every day. Coordinating multiple vendors takes time and the results are rarely as clean and simple as Tricom can deliver with a single phone call.

When you work with Tricom you get:
  • Prompt personalized service
  • Wholistic consultation- Virtual CIO for your all your IT needs (after all, your unified communication solution needs network services, cabling and integration)
  • Available business phone systems in Raleigh, Kernersville, Charlotte, and all across North Carolina
  • Better long term outcomes
  • Experience- staff in each area of our business average over 15 years of experience
  • Best in class products and services
Relationship

We Deliver Solution with
the Goal of Trusting Relationships

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Relationship

what people say

"It is Service after the sale that counts!"

Comma

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Ann Peterson
Senior Director Back-Comma
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Ann Peterson
Senior Director Back-Comma
Comma

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Ann Peterson
Senior Director Back-Comma
Comma

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Ann Peterson
Senior Director Back-Comma
Comma

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Ann Peterson
Senior Director Back-Comma

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